McGraw-Hill Education

Service Management: Operations, Strategy, Information Technology (9th Edition) Sanjeev Bordoloi, James Fitzsimmon and Mona Fitzsimmons

9781259784637 | Brand New | International Edition | Paperback
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Author:
James A Fitzsimmon and Mona J Fitzsimmons
Edition:
9th
Publisher:
McGraw-Hill Education
ISBN-10:
1259784630 (Reference Only)
ISBN-13:
9781259784637 (Reference Only)
Our ISBN-10:
1260092429
Our ISBN-13:
9781260092424
Language:
English
Format:
Paperback
Access Code:
No
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Description

Description

The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

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Additional Info

Additional Info

Condition:
New
Availability:
In Stock, Ships within 1 business day
Weight:
2.10 LBS
Shipping:
Calculated at Checkout
Author:
James A Fitzsimmon and Mona J Fitzsimmons
Edition:
9th
Publisher:
McGraw-Hill Education
ISBN-10:
1259784630 (Reference Only)
ISBN-13:
9781259784637 (Reference Only)
Our ISBN-10:
1260092429
Our ISBN-13:
9781260092424
Language:
English
Format:
Paperback
Access Code:
No

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