Cengage Learning

The World of Customer Service (3rd Edition) Pattie Gibson

9780840064240 | Brand New | International Edition | Paperback
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$149.99
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Availability:
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Weight:
3.10 LBS
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Calculated at Checkout
Author:
Pattie Gibson
Edition:
3rd
Publisher:
Cengage Learning
ISBN-10:
0840064241
ISBN-13:
9780840064240
Format:
Paperback
Language:
English
Access Code:
Not Included
Current stock: 0

Description

Description

Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in The World of Customer Service, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Readers focus on the strategies most important in customer service today with insights and memorable examples from practicing professionals. Several new chapters highlight how to maximize revenue and customer satisfaction, effectively solve problems and resolve complaints, and better understand the impact and potential of today's social media. Future and practical professionals also gain new insights on establishing their own personal customer service habits for success in all areas of business.

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Additional Info

Additional Info

Availability:
In Stock, Ship in 1 Business Day
Weight:
3.10 LBS
Shipping:
Calculated at Checkout
Author:
Pattie Gibson
Edition:
3rd
Publisher:
Cengage Learning
ISBN-10:
0840064241
ISBN-13:
9780840064240
Format:
Paperback
Language:
English
Access Code:
Not Included

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