Organizational functioning is complex. No single model or theory of organizational behavior has emerged as the best or most practical. Managers must be able to probe and diagnose organizational situations when they attempt to understand, interpret, and predict behavior. This edition devotes considerable attention to encouraging the development of these probing and diagnostic skills. The first step in this development is for each reader to increase his or her own self-awareness. This first step is built into each chapter's content.
Fundamental themes are woven throughout the book, including globalization, managing diversity and demographic changes, technological changes, total quality, and ethics and social responsibility. These themes are consistent with the recommendations for balanced subject matter coverage made by the American Assembly of Collegiate Schools of Business/International Association for Management Education. This internationally acclaimed accrediting body establishes the boundaries for appropriate topic coverage.